Delegate Jon S. Cardin

BGE released the following message on 1/27/09:

In light of the colder temperatures, we know that some of our customers' gas and electric bills might be higher than they had been in previous months. In order to help you understand the factors that impact winter heating bills, I thought that it might be helpful for you to know that there is a link to the BGE website that explains how weather and other factors impact utility bills along with tips to help customers control their usage - http://www.bge.com/portal/site/bge/

Where customers do not understand their bills or would like to dispute them, they should be encouraged to call BGE's Customer Care Center.

I have provided the contact information for the Customer Care Center below:

· Monday 8:00 a.m. through 12:00 midnight Friday.

· Emergency service is available 24 hours a day.

· Foreign-language interpreters are available.

· Phone: 410-685-0123

· Toll-Free: 800-685-0123

· Fax: 410-712-9323

· TTY/TDD (Maryland Relay Service): 800-735-2258